SHIPPING & RETURNS
SHIPPING POLICY
U.S. SHIPPING
Orders of propeller cases or propeller covers will generally be shipped within one (1) - two (2) business days after receipt of payment and depending on availability of goods. Cases and covers are shipped at a flat rate cost calculated at checkout. Estimated delivery time is 2-5 business days. Shipping companies do not guarantee a delivery timeframe.
Orders of apparel are made to order and will generally be shipped within five(5) - ten(10) business days after receipt of payment and depending on availability of goods. Apparel is shipped at a flat rate cost calculated at checkout. Estimated delivery time is 7-14 business days. Shipping companies do not guarantee a delivery time frame.
For consumer protection, all orders are subject to review. On occasion, this may extend the processing time of your order. For questions regarding order, please call – 360-659-4315 or
INTERNATIONAL SHIPPING
For international orders please contact us before purchasing. We will assist you with your order.
RETURN & EXCHANGE POLICY
We guarantee our merchandise to be free of manufacturing defects. If an item you have received is defective, we will be glad to assist you with processing a refund. For help with processing your return, please contact our Customer Service 360-659-4315 or contact us here.
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Please be sure to check the fit and sizing of your product before removing tags. Products returned must have all original tags attached.
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Unwashed, unworn, unused merchandise may be returned within 30 days after receipt of product for refund (receipt date of products is determined based on tracking provided by shipping carrier)
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Hering Performance Propellers will not accept merchandise after 30 days.
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Product must be returned within 14 days once the Return Merchandise Authorization (RMA) is issued, and must be returned in original packaging with tags.
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Shipping charges will only be refunded if the item you have received is incorrect or damaged.
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Refund value is determined by the last retail price of the item.
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All merchandise sold on sale is final sale, and cannot be returned unless item received is damaged or incorrect.
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We do not accept returns or offer refunds on gift certificates (gift certificates do not have a cash value).
CAN I RETURN A HERING PERFORMANCE PROPELLERS PRODUCT THAT I ORDERED FROM ANOTHER RETAILER?
We do not accept returns on products that were not purchased from the HeringPropeller.com website, from us directly OR from and authorized Hering Propeller Dealer.
WHERE DO I SHIP MY RETURN?
If you would like to make a return, please contact Customer Service to request an RMA(Return Merchandise Authorization) form. The return address, along with directions, will be provided with the RMA form upon issuance. Please include the RMA form within the returned shipment. Returns will only be accepted with an RMA form. To request an RMA form, please contact 360-659-4315 or contact us here.
HOW DO I SHIP MY RETURN?
Pack and seal your box securely, in the original packaging if possible. To ensure that your return package arrives to our warehouse successfully, Hering Performance Propellers suggests shipping your return package with a tracking number. Packages must be returned prepaid.
WHEN WILL MY CREDIT CARD BE REFUNDED?
Once Hering Performance Propellers receives your returned merchandise, your refund will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.